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Cancellation Policy

In the event that a confirmed booking needs to be cancelled either by an artist booking a studio or the studio, the following Booking Cancellation Policy applies. We encourage the booking person to communicate directly in the event of a cancellation as soon as possible and also immediately notify bookings@dtmh.co.za to initiate a booking cancellation.

You must agree to this Booking Cancellation Policy as part of the Terms of Service and Community Guidelines in order to use the DownTown Music Hub website. If you do not agree to this policy, you must not use the platform.

DownTown Music Hub will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.

Cancellations

Booking request pending

DownTown Music Hub will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.

Cancellations

Booking request pending

Full refund and all platform fees refunded

30+ days prior to booking start time

100%

14 calendar days or less to booking start time

50%

Within 7 days or less to booking start time

Non-refundable

The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and DownTown Music Hub. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify bookings@dtmh.co.za

DownTown Music Hub Initiated Cancellations
In the event of unavoidable circumstances, DownTown Music Hub may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other unavoidable circumstance.

Rescheduling
When approved by both DownTown Music Hub and the both parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.

Cancellation Policy Exemptions
When approved by both parties in the booking agreement and DownTown Music Hub, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify bookings@dtmh.co.za

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