DownTown Music Hub will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
Minimum 2 hours can be booked at a time.
Cancellations
Booking request pending
Full refund and all platform fees refunded
30+ days prior to booking start time
100%
15 – 29 calendar days to booking start time
50%
14 days or less to booking start time
Non-refundable
The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and DownTown Music Hub. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify bookings@dtmh.co.za
International Payments
Account Holder: DOWNTOWN MUSIC HUB NPC
Account Name: STAR STRIDER 126
Account Number: 1186197307
Branch Code: 198765
Branch Name: SANDTON
SWIFT Code: NEDSZAJJ